| General |
| Q. | What do I need to use Sagetrade effectively? |
| A. |
All you need is a web browser (of course), an email account if you want to receive our email
alerts, a brokerage account (we recommend using a cheap online broker), and of course some
funds in the account!
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| Q. | How do I use SageTrade? |
| A. |
After you have become a member using SageTrade is a breeze. Just check the watch, active and exited plays screen
closely and follow our trade recommendations. If you activate e-mail alerts you will receive an e-mail every time
a stock play is created, edited or exited.
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| Q. | What exactly is a 'play'? |
| A. |
A play is simply a stock recommendation. Plays can have several statuses: watch, active, exited. A watch is simply
a stock we are keeping an eye on and would be interested in activating should it reach the trigger price. An active play
is a stock recommendation for a buy or a sell. An exited play is a play that was active and has been exited for either a gain
or a loss.
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| Q. | What is the difference between the Play History and the Play Archive? |
| A. | Play History only lists the most recent moves made by our analysis team. Here you can see the mostly
recently created, edited and exited plays in reverse chronological order. The Play Archive on the other
hand is a complete searchable database of every play we have ever created!
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| Q. | My alerts show up minutes or hours too late. What can I do? |
| A. |
Because e-mail transmission speed across the Internet differs widely for each user, SageTrade
cannot guarantee instantaneous delivery. We are working on a real time client for sending out
our SageTrade Alerts ... but until its available we recommend you check the site frequently.
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| Q. | I am not receiving my alert emails, what can I do? |
| A. |
Our email transmission system is highly reliable and transmits to all users at the same time. If you
are not receiving your emails it is highly likely that your ISP is filtering SageTrade emails out (possibly beacause they believe
we are spamming). We have investigated numerous email issues and 99.9% of them have turned out to be ISP improperly filtering
your email!
To prove the source of the problem we reccomend opening a free Yahoo e-mail account (for a single day only!). Then go to User Settings (on the nav bar at left)
and change your email address for the day. If you receive that days emails you know the problem is not on the transmission side!
AOL users are at special risk and should contact AOL immediately to sort the problem out. We in fact do not recommend AOL at all as it
often reviewed as the worst ISP.
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| Billing / Membership |
| Q. | How do I upgrade to a quarterly or yearly membership? |
| A. |
To upgrade your membership please use our contact us form and let us know what membership you would like to
switch to. We will then check your account and email you further instructions. Overall the process is fairly easy!
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| Q. | How do I cancel my membership? |
| A. |
To cancel please write to us using our contact us form (link is at the bottom of every page). Give us your
username, email and we will cancel your account. You may also cancel via PayPal, however, you still must contact us
so we can terminate your account.
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